PRIVACY POLICY
Privacy policy
Keeping your information safe is important to us.
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This privacy policy tells you how we store/hold and use your personal data and information. Please read this policy carefully. Contact Jeni Matthewman at hello@jenimatthewman.com if you have any questions about our privacy practices.
About Jeni Matthewman Holistic Therapy & Storytelling
Jeni Matthewman provides Holistic Therapy & Storytelling services.
Your privacy is important to us. This policy covers what information we collect from you, how it is stored and used.
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Jeni Matthewman is registered as a data controller with the Information Commissioner’s Office, Reference Number ZA482109. Our named contact is Jeni Matthewman and our address is:
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Place Lane
Ashburton
Devon
TQ13 7EP
Data we collect, hold and what it is used for
Our online and offline services may require us to collect personal information from you. Personal data is information relating to an identified or identifiable natural person, such as name, age, address, date of birth, gender and contact details.
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Personal information may also contain ‘sensitive’ data such as information relating to a person’s health, ethnicity, political opinions, religious/philosophical beliefs, genetic data or sexual orientation.
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Your data is collected in a number of ways including by phone or email, online (including the use of cookies) and in person. All data is processed in line with GDPR requirements. It is only used for the purpose(s) for which it was collected and is strictly confidential.
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We collect and hold personal data provided by you in order to process and respond to requests/enquiries and make appointments. This may include name, address, email and phone number.
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We also collect and hold data about current and previous clients registered with us, in order to arrange and provide effective services, to notify you of any changes to our services, and to comply with legal, tax and insurance requirements.
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If you have opted in to receive marketing information and updates from us, we will use your name and email address to communicate about Jeni Matthewman Holistic Therapy & Storytelling services, events, offers and news. You can unsubscribe at any time by phone or email.
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Log files record information such as which files are requested from this website’s web servers. They capture information including your IP address, date and time of the visit, the type of device you used to access the website, and the pages you visited. We use this information to monitor and analyse web usage and trends in order to make improvements to our website.
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We collect and process all of the data listed above because it is necessary to fulfil the terms of our client contracts and/or because we have a legal obligation to do so and/or because you have given consent to do so.
If you object to the collection, sharing and use of your personal data we may be unable to provide you with our services.
Storing, sharing, transferring and securing your data
We use a third-party provider via Wix.com to collect and/or store your data in order to process enquiries and referrals. As third-party service providers have their own privacy policies, we recommend that you read their privacy policy to understand how your information will be handled.
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We may share your data with third parties to enforce our terms and conditions or where we are entitled or required by law to do so.
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Whilst we have taken measures to ensure the safety of your data, the internet is not a 100% secure channel of communications and we cannot guarantee the security of any information transmitted.
How long do we keep your data?
We retain data for the period of time necessary to meet legal requirements, after which time your data is securely destroyed.
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Under tax law we are required to keep financial records for a minimum of five years after the 31 January submission deadline of the relevant tax year.
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In rare instances we may need to retain your data for longer, for example if we are defending ourselves in a legal dispute or as required by law or where evidence exists that a future complaint or claim may occur.
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Personal information that we use for marketing purposes will be kept by us until you notify us that you no longer wish to receive this information.
Consent, access to information and right to erasure
By filling in forms on this website or making contact by phone/email, you are giving consent for Jeni Matthewman Holistic Therapy & Storytelling to hold your personal information. We use this information to give you the best possible service.
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If at any point you believe the information we hold on you is incorrect you can request to see this information and have it corrected. In some cases you have the right to have data about you erased or the use of it restricted.
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If you have made an enquiry about our services but have not gone on to become a client, you can ask for your information to be deleted at any time.
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If you are a client, we are required to keep some information for legal, tax and insurance purposes for a minimum retention period. Depending on the circumstances, we may need to keep it for longer. Please note that we are not able to erase any data which we are required to keep by law and for tax and insurance purposes.
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If you have signed up to receive marketing information, you can unsubscribe at any time by clicking on the unsubscribe option in marketing emails, or by emailing hello@jenimatthewman.com. If you are not a client you can also ask for your personal information to be erased.
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In most cases we will not charge a fee to process these requests unless your request is considered to be unfounded or excessive, in which case we may charge a reasonable administration fee.
Linking to other websites and third-party content
Our website contains links to other sites. Linking does not constitute endorsement and we do not hold responsibility for the content of any linked website.
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When you leave our website or are redirected to a third-party website or application you are no longer governed by our privacy policy or terms and conditions. These websites will each have their own privacy statement, which may differ from ours. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
How to contact us
Please get in touch if you have any questions about this privacy policy or the information we hold about you.
Queries can be sent in writing to Jeni Matthewman at Treetops, Place Lane, Ashburton, Devon, TQ13 7EP, or by email to hello@jenimatthewman.com.
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If you are not satisfied with our handling of your data, please contact us using the details above to raise a complaint. You also have the right to complain to the Information Comissioner’s Office (ICO).
Updates to this policy
We review our privacy policy regularly and will update this page with any changes.
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This privacy policy was last updated on 01 March 2026.